Shipping policy

Shipping Policy

Order Processing
Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). During high-volume periods, processing times may extend slightly.

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery Times
Shipping rates and delivery estimates are shown at checkout. Delivery times are estimates, not guarantees, and may vary based on carrier delays, weather, or other factors outside our control.

Tracking
All orders include tracking once shipped. Please allow up to 24 hours for tracking updates to appear.

Delayed or Lost Packages
If your package appears delayed, we recommend checking the tracking link first. If tracking shows no movement for an extended period, contact us at support@kononutrition.com, and we’ll help investigate.

We are not responsible for delays caused by carriers, weather, or incorrect address information provided at checkout.

Incorrect or Undeliverable Addresses
Please double-check your shipping address before placing your order. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

International Shipping
International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the customer and are not included in shipping charges. Delivery times may vary due to customs processing.