Privacy Policy

Privacy Policy

Effective Date: February 2026

This Privacy Policy describes how KONO Nutrition, Inc. ("KONO," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit or make a purchase from kononutrition.com (the "Site") or otherwise interact with us.

This Policy is intentionally comprehensive and is designed to comply with applicable U.S. federal and state privacy laws, including but not limited to the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act ("CPRA"), and applicable federal consumer protection laws.

1. Personal Information We Collect

"Personal Information" means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual or household.

A. Device & Usage Information

Examples:

  • IP address

  • Browser type and version

  • Device identifiers

  • Time zone

  • Cookie and pixel data

  • Pages viewed, products viewed, search terms, referral URLs

  • Interaction data (clicks, scrolls, session duration)

Purpose:

  • Operate and secure the Site

  • Improve performance and functionality

  • Analytics, fraud prevention, and abuse detection

Source: Automatically collected via cookies, pixels, log files, SDKs, and similar technologies.

Disclosures: Shopify, analytics providers, advertising platforms, fraud-prevention vendors.

B. Order & Account Information

Examples:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment metadata (payment tokens; we do not store full card numbers)

  • Purchase history

  • Subscription status

Purpose:

  • Process transactions

  • Fulfill orders

  • Manage subscriptions

  • Customer support

  • Fraud screening

  • Legal and accounting compliance

Disclosures: Shopify, payment processors, fulfillment partners, shipping carriers, customer-support platforms.

C. Communications

Examples:

  • Emails

  • SMS/MMS messages

  • Customer support inquiries

  • Reviews, feedback, and survey responses

Purpose:

  • Transactional communications

  • Marketing (where consented)

  • Legal compliance and recordkeeping

2. How We Use Personal Information

We use Personal Information strictly for legitimate business purposes, including:

  • Operating and securing the Site

  • Processing payments and fulfilling orders

  • Managing subscriptions

  • Communicating with customers

  • Fraud prevention and risk mitigation

  • Marketing and advertising (subject to consent and opt‑out rights)

  • Compliance with legal obligations

  • Defending against legal claims

We do not sell Personal Information for monetary consideration.

3. Sharing Personal Information

We disclose Personal Information only as necessary and only to the following categories:

  • Service Providers: Hosting, payments, analytics, marketing, messaging, fulfillment, fraud prevention

  • Legal & Compliance: Courts, regulators, law enforcement, or parties necessary to protect our rights, property, and users

  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets

All service providers are contractually restricted from using Personal Information for any purpose outside of providing services to KONO.

4. SMS & Messaging (TCPA / CTIA Compliant)

By opting in to SMS or MMS communications, you expressly consent to receive recurring automated and non‑automated messages from KONO Nutrition.

  • Consent is not a condition of purchase

  • Message frequency varies

  • Message & data rates may apply

  • Reply STOP to opt out

  • Reply HELP for assistance

You represent that you are the authorized subscriber of the provided number. KONO disclaims liability for carrier delays, filtering, or delivery failures.

Messaging services are governed by our platform provider:

5. Cookies & Tracking Technologies

We use necessary, functional, performance, and advertising cookies.

You may control cookies through browser settings; however, disabling cookies may impair functionality.

We do not respond to "Do Not Track" signals due to lack of a uniform industry standard.

6. Data Retention

We retain Personal Information only for as long as reasonably necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce agreements

Retention periods vary depending on data type and legal requirements.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access your Personal Information

  • Request correction or deletion

  • Opt out of targeted advertising

  • Limit use of sensitive data

  • Not be discriminated against for exercising rights

We reserve the right to verify identity and deny requests that are excessive, repetitive, unfounded, or legally exempt.

Requests may be submitted to support@kononutrition.com.

8. Security

We implement commercially reasonable administrative, technical, and physical safeguards. However, no system is 100% secure, and we disclaim liability for unauthorized access beyond our reasonable control.

9. Children’s Data

The Site is not intended for individuals under 13. We do not knowingly collect data from children. Any such data will be promptly deleted.

10. Legal Protections & Limitations

  • This Policy does not create contractual rights

  • Claims are subject to our Terms of Service, including arbitration and class‑action waivers where permitted by law

  • Any disputes are governed by U.S. and Idaho law, without regard to conflict-of-law principles

11. Changes to This Policy

We may update this Policy at any time. Continued use of the Site constitutes acceptance of the updated Policy.

12. Contact Information

KONO Nutrition, Inc.
Email: support@kononutrition.com

If you believe your rights have been violated, you may also contact your state’s data protection authority.

This Privacy Policy is intentionally written to deter abusive, opportunistic, or bad‑faith claims while preserving legitimate consumer rights.